Privacy Policy
Last Updated: July 2026
At Kinovra, protecting the privacy of our customers and their families is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
Depending on how you use Kinovra, we may collect:
- Facility account information (name, email, organization)
- Family member information (name and email address)
- Resident information entered by facility staff
- Updates, announcements, and communications shared through the platform
- Technical information such as browser type, device information, and IP address
How We Use Information
We use information to:
- Provide and improve the Kinovra platform
- Deliver resident updates to authorized family members
- Send email notifications when new updates are available
- Provide customer support
- Maintain platform security and prevent unauthorized access
Information Sharing
Kinovra does not sell personal information.
Information is shared only:
- With authorized users of the facility
- With family members authorized by the facility
- With trusted service providers necessary to operate the platform (such as cloud hosting, email delivery, AI services, payment processing, and email delivery)
Data Security
We use industry-standard security practices to protect customer information. While no online system can guarantee absolute security, we continuously work to safeguard the information entrusted to us.
Data Retention
Information is retained only as long as necessary to provide the service or comply with legal obligations.
Your Rights
Facilities may request updates or deletion of their account information by contacting us.